top of page
Frequently Asked Questions
-
How does the Cakes & Crackers concept work?There are four easy steps: Choose your Cake & Crackers (or both!) from this week’s menu – be quick as they sell out fast Order online via our SHOP page We’ll bake your Cake & Crackers fresh to order We’ll deliver your Cake & Crackers to your door if you’re in our delivery zone. Then all you have to do is ENJOY your delicious Cake & Crackers. Share the love with your family and friends – or scoff the lot, we won’t tell! Click the SUBSCRIBE button (it's in the site footer) to make sure you never miss out when your favourite Cake & Crackers are on the menu!
-
Can I order cakes or cupcakes that are on the menu this week but have them delivered on a specific date in a few weeks time?Unfortunately no. Our menu changes each week and the delivery dates available are specific to that menu item. So after you add your product to your Cart the corresponding delivery dates available will show up in the date picker. Menu items can only be delivered on dates that you can select in the date picker.
-
Can I choose my own collection day / time?We deliver Cake & Crackers on Tuesday, Wednesday and Thursday from 4pm - 7pm. You can select your preferred delivery day when you place your online order. Because we bake to order we have strict processes we need to follow to maintain our high quality standards. Your order will arrive sometime between 4pm and 7pm. We’ll let you know if anything changes. For more information visit the ORDER DEADLINES page in the ABOUT US menu.
-
Can I collect my Cake & Crackers instead of getting them delivered?Yes you can. Self pick up is an option on Fridays between 8am-11am and Saturdays between 10am-12noon. You will be asked to select a date and time that suits you for pick up when you place your order. Please note IT'S NOT POSSIBLE to collect your items outside of these times. We bake fresh to order so your delicious cake and crackers will be ready as per your order confirmation date and time. There is no charge for Self Pickup. Select this option at Checkout.
-
Food allergens and special dietary needsSeeds Holding Hands ingredients are listed on the product page and displayed on the packaging so you can make the right decisions for you and your family. Cake ingredients are listed on the packaging. All our recipes are made in the same kitchen, using the same equipment. All care is taken to avoid cross-contamination.
-
Are there gluten-free options available?We don’t have gluten-free options but some of our delicious recipes don’t have any ingredients containing gluten. All our recipes are made in the same kitchen, using the same equipment. All care is taken to avoid cross-contamination.
-
Where can I find information about ingredients? Or how to store my Cake & Crackers?Information about ingredients, storage and how to enjoy your Cake & Crackers can be found on the product pages under the CAKE & CRACKERS menu.
-
Quality control is a priorityWe operate under the highest standards of cleanliness and hygiene and have a robust process documenting ingredient sourcing and usage. Strict batch control is also exercised – with sample testing from every batch made in the Cake & Crackers kitchen. We take this very seriously and it’s a job everyone LOVES – there’s no shortage of willing testers! We use the best possible quality ingredients in our Cakes, Cupcakes and Seeds Holding Hands crackers. And to make them we use high quality baking equipment that is PFOA, BPA and PTFE free.
-
What payment methods do you accept? Can I make payment when you deliver my Cake & Crackers?Payment is required in full at the time of placing your order. Payments are contactless and not available at the delivery point. We use Square for payments. Payment types accepted by Square include: Visa & MasterCard credit or debit cards, and Apple Pay
-
Special orders / large orders for eventsPlease get in touch using the Contact Us form via the link in the Footer below and we’ll do our very best to accommodate them.
-
Can I order multiple items? Can I choose different delivery days for each item?All the items in an order will be delivered on the same day. Create a new order for each item if you’d like them to be delivered on a different day to the rest of the deliciousness.
-
Can you deliver on Fridays, Saturdays, Sundays, Mondays or public holidays?"No. We don’t deliver on Fridays, Saturdays, Sundays, Mondays or public holidays unless by special arrangement.
Here’s a selection of questions we commonly get asked about our home made cakes, cupcakes and Seeds Holding Hands crackers.
This information is designed to make your Cake & Crackers experience as easy
and delicious as possible. If you can't find the answer to your question please
don't hesitate to get in touch via our Contact Us page.
bottom of page